Customer Service

00.01.42 - Mark

Usually I rant about how much customer service sucks, which is because it usually does, however it's always a treat to find some that doesn't suck. Canon's customer service made me happy a while back when it didn't take 5 hours to convince them my camera was broken, but Pilot Pens really surprised me. I'm a mild pen geek, and my current everyday use pen is the Pilot Precise V5 RT.

It writes smoothly, has a narrow line, and it makes a nice clicking sound. It's great to write with but I had two problems. First it's light. I personally prefer heavier pen bodies, metal pens being my favorite, second is that the pocket clip on the V5 RT's was really horribly designed. The inside of the clip was made in a way that it catches on threads all the time. I'd reach for my pen and start ripping up my pants. Not good.

Anyways I shared my opinion with Pilot, and I was really looking for a metal pen body that took the V5 ink. I guess no such thing exists, since I never heard back from Pilot (not even the automatic confirmation email most places send out), but a few days after I messaged them, a package arrived with a couple of V Ball RT pens that can use the same ink as the V5. The bodies are more or less identical, same materials and features, they weigh the same, but it's a little sturdier and the clip had a lot more though put into it.

I know most people could care less about my pen choices, but if a pen company can get customer service right, why can't larger more customer centric companies not?

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00.08.34 - Mark

Ubuntu's handling of network printing sucks. Apple has proven that network printing doesn't need to be rocket science, so how come a similar "User Friendly" Linux can't get it working without 5+ hours of research and working? It may get fixed after I update to the latest version of Ubuntu, but somehow, I doubt it.

Firewire is amazing, simply amazing. It's the ultimate multitasker when it comes to computer interfaces, handing every thing from printers and scanners to networking to video to mass storage (and yes, you could make random fans, lights and desktop missile launchers too, just like USB). Too bad Steve Jobs had to go and enforce a B**LSHIT trademark, pissing Intel off enough that they dumped Firewire in favor of USB, thereby making it the computer interface standard and dooming Firewire to smaller markets and higher costs. Thank you Steve Jobs. Now to find a IDE to Firewire adapter that doesn't cost more than $30.

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00.15.50 - Mark

Steampunkish 1 Milliamp DC analog gauge I don't know what I'm going to do with it yet, but I picked up this beautiful steampunk-ish gauge Saturday at the Shelby Hamfest. MAKE has had a few digital signal to analog meter projects in the past, so I'll likely draw some inspiration from them to rig this up.

The other stuff includes a pair of DC motors that will likely see some use in a bike generator or some form of robotics project, two ridiculously cheap (~$16 each) DVD burners, a $20 car stereo that I'm probably going to install in my Mom's car, and a complete with keyboard and mouse indigo iMac that cost a mere $30. I think it's safe to say I have a few projects to work on.

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Potential Compact Camera

18.43.52 - Mark

I'm looking more and more at the Panasonic DCM-LX2 (aka the Leica D-Lux 3) but Ricoh just announced something that might be a dead on match for what I want. While it isn't out yet, and the only info on it is a press release, the GX100 looks like it hits on every bullet point in Camera Shopping, with the exception of 16:9 shooting. It even goes further than that. It also takes AAA batteries (nice to have in a pinch), has an accessory hot shoe for external flash and electronic viewfinder (not so sure about that) and takes conversion lenses.

I have no idea about the image quality, which is extremely important, and from what I've seen the price is well outside my range. The press release says 400 GBP, which Google translates as just under $800. In a way it is a fair price, the specs look like a DSLR disguised as a compact camera, but at $800 I could just as easily be looking at quality DSLR kits which while not as portable, are far more proven.

If I haven't committed to something by April, its one more camera to look at.

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Camera Shopping (Warning: Long Rambling Post)

04.01.57 - Mark

I've been itching to replace my dead (via my own stupidity) Canon SD300 for a while now. It more than proved its worth but I'm only now starting to get the cash to replace it. What I'm finding however is there isn't a camera out there that matches the feature set I want. The following is a lot of thinking out load. The meat of the post is in the last paragraph or two.


Wants (where things get complicated)

What am I looking at. I'm really partial to Canons, not just because of the SD300, but also because I've never been disappointed in their products. I'm looking at the newer Digital ELPH cameras which are decedents of the SD300. That should be fairly obvious. The SD700 and SD800 are both tempting. They have image stabilization, and all of my accessories will work perfectly with the SD800 AFAICT, but they're currently a bit beyond what I'd like to pay and lack some of my wants. The SD800 also lacks some of the manual controls I need.

Other Canon's I'm looking at are the A710, which is essentially the SD800, plumped up on AA batteries and given the option of conversion lenses. The Canon s80 and S70 are tempting, but they've got several strikes against them for reasons not on the list. The s70 does nearly everything I want, except video - which has a 30 second max, and can be purchased for under $300 is also 2 and a half years old. The S80 which fixes video (but drops RAW) is a year older and pushed my budget.

The Panasonic DMC-LX2 and its predecessor the LX1 have a damned near perfect feature set, only lacking of timelapse photography. The downside is that there are pretty strong arguments against their image quality. Watercolors are frequently mentioned in reviews, but shooting in RAW supposedly helps - some. The big downside is the price, which is well above my price range. The LX1 might be affordable off eBay, but it would be pushing it and I'm not fond of buying a used camera.

I'm likely missing a few potential options. For one thing I want to look at more of the Panasonics. I also find myself drifting away from the ultracompacts (like the Canon SDx00's) and more towards the regular compacts like the Canon A710 and the Panasonics. Fortunately I don't need it tomorrow, I've got a couple months to shop before I'd like to have a good camera in my hands, hopefully some prices will drop, deals will show up, and I'll have time to better refine my need/want list as well as compare image quality on flickr.

What bugs me is that camera shopping today feels a lot like computer shopping a few years ago. There's a big emphasis on meaningless numbers rather than on anything useful. When there's a shortcoming in the camera the response is to throw more pixels at the problem, which is often makes the problem worse. They're also taking away features, not adding them. Few of the compacts and none of the ultra-compacts I've looked at have RAW support, things like manual control and interesting features like time lapse photography are stripped away or avoided when all it would take is a bit of software that clearly exists.

Digital Camera Resource Page
Digital Photography Review
Flickr Camera Finder

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